We have a bird feeder that Jen's aunt and uncle gave to us for Christmas probably 10 years ago. It finally started to deteriorate and the squirrel protection mechanism went bad so the poor birds couldn't get to the seed anymore.
I contacted the company and requested the replacement part I thought I needed, the spring mechanism. They sent the part, but when I received it I realized that it was actually a different part that was broken.
So I contacted them again and they emailed me a parts list and asked that I carefully figure out all the parts that needed replacing. I figured out that I needed 2 parts, one was a pretty substantial one. They sent them right out and I was able to get the bird feeder back in action!
I was super impressed with the lifetime care warranty, they really stood behind their product for me!
