We put in an order for a new Toyota Sienna Woodland edition in October. It came in January 15th. When we went to pick it up the finance woman made a mistake and double countered our $1000 deposit. So about a week after we picked it up, she calls and says she can just use our credit card on file to charge us the $1000.
I am a fair person, but I went back to our original purchase agreement and saw that we had originally had a $500 dollar credit, that was missing from the final purchase agreement. I raised this issue and authorized her to charge $500 to use. She eventually agreed after discussing it with the salesperson. Not sure who had to eat the $500, but I thought it was fair.
Flash forward a month and a half. On a trip to Colorado a rock flew up and cracked the windshield sufficient to require replacement (Jen had also gotten a little crack from a rock the day after we picked it up!). Fortunately, it was covered by insurance and was pretty easy to get in and get fixed.
Then we ran over a nail somewhere which we discovered when the tire was reading low. We took it it to Tires Plus, but they said it was not patchable and didn't have the exact match in tires. We took it to Toyota the next day and they had 1 tire in stock and were able to put it on for us. To the tune of $350. Ouch.
Oh well, hopefully this isn't a sign of things to come, but at least so far they have all been fixable w/o too much hassle.
